Meet your users where they are
Build your assistant once on PlatformHero. Deploy it across six channels — integrated chat, web widget, WhatsApp, Telegram, Microsoft Teams, and Microsoft Business Central.
One assistant, everywhere
Every channel shares the same knowledge base, RAG pipeline, and tools. No duplication, no drift.
Always included
Integrated Chat
Full-featured chat interface built into every PlatformHero workspace — no integration required.
Embed anywhere
Web Widget
A floating chat bubble on any website or web app, deployed with a single script tag.
Billions of users
Your assistant on WhatsApp Business API — where your customers already are.
Bot-native
Telegram
Bot Telegram with commands, inline queries, and rich media support.
Enterprise collaboration
Microsoft Teams
AI assistant inside Teams — channels, 1-on-1 chats, and slash command triggers.
ERP-native AI
Business Central
AI copilot embedded in Dynamics 365 Business Central via Dyna AI Studio.
Every channel, fully featured
No cut-down experience. Each channel gets the full power of your assistant.
Always included
Integrated Chat
Every PlatformHero workspace ships with a production-ready chat interface. Streaming responses, multimodal input, conversation history, and RAG context — available to every workspace user from day one.
- Streaming responses with thinking visualisation
- Multimodal input — text, files, images
- Full conversation history per user
- Role-based access control per assistant
Support Assistant
● Online
Any website, any app
Web Widget
One script tag drops a floating chat bubble onto any page. Brand it with your colours, configure a welcome message, restrict to specific domains, and track usage — all managed from the PlatformHero console.
- Single-line embed, framework-agnostic
- Custom colours, logo, and welcome text
- Domain allowlist for security
- Anonymous or authenticated user mode
Hi! How can I help you today?
Enterprise collaboration
Microsoft Teams
Deploy your assistant as a Teams app. Answer questions in channels, run 1-on-1 conversations, trigger PlatformHero workflows with slash commands, and bring your knowledge base directly into the collaboration layer.
- Channel and direct message support
- Slash command workflow triggers
- Internal knowledge retrieval in-chat
- Single Sign-On via Azure AD
Channels
# general
Marco
/ask What's Q1 revenue?
AI Assistant
Messaging apps
WhatsApp & Telegram
Connect one assistant to both WhatsApp Business API and Telegram simultaneously. Same knowledge base, same RAG pipeline, same tools — delivered wherever your users prefer to message.
- WhatsApp Business API — verified business sender
- Telegram bot with full command support
- Shared assistant config across both channels
- Media and document handling
AI copilot inside your ERP — powered by Dyna AI Studio
Dyna AI Studio is a DSC Group product that embeds PlatformHero directly into Microsoft Dynamics 365 Business Central. Your users get an AI copilot inside the ERP — no context switching, no separate app — with full access to your business data as a RAG knowledge source.